Academic and Professional Background

Years of Experience: 7 Years

· Managed daily operations of the business in the absence of the regular manager.

· Implemented and enforced company policies and procedures to ensure smooth operations.

· Provided exceptional customer service to maintain customer satisfaction and loyalty.

· Managed staff - Dropped of and pick up to ensure staff arrive on time.

· Ensured inventory is managed effectively, and purchased what was needed.

Relief Manager – Cherry Berry

2023 - Current

· Managed daily operations of the business in the absence of the regular manager.

· Implemented and enforced company policies and procedures to ensure smooth operations.

· Provided exceptional customer service to maintain customer satisfaction and loyalty.

· Managed and trained staff to ensure they are meeting performance expectations.

· Maintained accurate financial records and inventory management to ensure profitability.

2018 – 2020

· Managed overall operations of guesthouse, ensuring smooth and efficient functioning.

· Created and maintained guest relations, providing exceptional customer service, and ensuring guest satisfaction.

· Developed and implemented marketing strategies to increase occupancy and revenue.

· Managed staff, including recruitment, training, scheduling, and performance evaluation.

Maintained financial records, including budgeting, forecasting, and expense management

2016 – 2018

· Managed daily operations of guesthouse, including check-in/out, housekeeping, cooking breakfast and maintenance.

· Developed and implemented guest service standards to ensure high levels of guest satisfaction.

· Supervised and trained staff in all aspects of guesthouse operations, ensuring compliance with company policies and procedures.

· Maintained accurate financial records, including budgeting, forecasting, and expense control.

Collaborated with marketing team to develop and execute promotional campaigns to increase occupancy and revenue.